Product Returns/Refund Exchange Policy

Updated on: 28/11/2024

At Custom Boxes Empire, we strive to ensure your satisfaction with every order.
If your products do not meet your specifications or are defective, please notify us
within 3 working days of receiving your order by emailing
support@customboxesempire.co.uk
or calling +44 736 2028015.

For Issues Caused by Custom Boxes Empire

If the issue is determined to be our fault, we will provide a free reprint
of the order or offer a refund as appropriate. The determination of defects will be made
by our management team.

For Issues Caused by the Customer

• Reprint: A reprint can be requested by returning the original order
  within 10 working days at your expense. Reprint charges will apply
  according to our policy.
• Refund: To request a refund, the printed items must be returned in
  full. The refund will be issued after deducting setup and shipping costs.

Additional Information

Return Process: To process a return, please provide proper documentation
and digital photographs of the defects, if applicable.

Refund Timing: Refunds will be processed promptly after inspection of
the returned items.

For questions regarding returns or refunds, feel free to reach out to us.